Since 2007, we have been helping contact center organizations deliver the optimal customer experience, in the broadest sense of the word. We do this with innovative total solutions in the field of omnichannel customer contact and CRM. This makes every moment you have contact with your customer – whether inbound or outbound – efficient, affordable and profitable. Our innovative solutions are approachable, flexible and complete, allowing you to better respond to your customer’s needs every day, create a clear 360-degree customer view and measurably improve your customer service.

Because every organization simply has different needs, we optimize our first-class technology with customization if necessary to achieve the best and most efficient solution. At Contact Center Live we don’t know “that’s not possible”. We do not only deliver our products, but we immerse ourselves in your organization and think along with you as if it were our own organization, pragmatically, quickly and with a no-nonsense mentality. As a result, with us – almost – anything is possible! Our clients experience us as colleagues, because our cooperation is so close and familiar. After all, you win together.

Meet

Sint Kooistra

Sint has been working in ICT since 1992 and has since accumulated extensive experience as a System Administrator, Incident and Change Manager. His work for Contact Center Live focuses on monitoring…

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Boudewijn Chamuleau

From banking to Contact Center Business might seem like a big step, but in practice the two sectors have much in common. Boudewijn worked at ABN AMRO Bank for ten years, where his responsibilities…

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Marc Garriga

With over 20 years of experience within the travel industry, Marc knows the importance of mastering all aspects of the software development process and creating a clear overview in complex…

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Bruce Sattler

With over fifteen years of experience within the contact centre industry, Bruce is a true expert in the field. Most of that time was spent at the Experience Group, where he was involved in automating…

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Alex Vossen

With more than 20 years of experience in the call center world, Alex has had many a solution under his belt. Because this often had to be realized with limited resources, he is not strange to find…

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Marco Bruines

With over 20 years’ experience within the contact centre business, Marco is a seasoned technical consultant. He works closely with clients to resolve deeper integration issues. Thanks to his many…

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Soeradj Jagroep

Soeradj is a dedicated colleague at Contact Center Live, where he supports customers as much as he can. Thanks to his patience, empathy and strong communication skills, he makes sure every customer…

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Elmer Sadikrama

With over 14 years of experience as a functional administrator of contact centre solutions and in management within this industry, Elmer focuses on your needs as a customer. As Consultancy Manager,…

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Marnix Somers

As a system administrator, Marnix contributes to the rapid and proper handling of all customer questions with his service-oriented attitude. If he can’t resolve the issue himself, he escalates it to…

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