Tickets
All customer contacts at a glance
With Zendesk, you centralize all your customer contacts, so nothing escapes you and everything is searchable from one location. Whether your customers contact you via email, the phone or a chat session, you can manage all contacts from one system.
Knowledge base
Help customer help themselves
Enable your customers to quickly find answers themselves in a knowledge base. The knowledge base is easily customizable to their needs and design. Expand the reach of your environment by allowing your customers to share articles, ideas and questions through their favorite social networks.
Chat
Personalize your business
Make contact with your customer interactive by communicating with them through live chat sessions. Easily add chat functionality with your company and brand to your website and increase your support productivity and therefore customer satisfaction. When a visitor comes to your website, you will know who it is and what pages they are viewing.
Elmer Sadikrama
Also integrate Zendesk into your customer service?
During our demo, discover how Zendesk can improve your relationship with your customers and provide you with an experience that meets their expectations. We will be happy to show you the possibilities to arrive at the ideal solution.
Report
To measure is to know
By effectively measuring the performance of your team and team members, as well as customer trends and developments, you improve your support organization. Zendesk offers comprehensive reporting and analysis tools for this purpose, consisting of more than 20 ready-to-use, fully customizable reports and dashboards.
Business Rules
Improve response times with smart automation
Increase productivity by automating business rules and predefined responses to frequently asked questions. Identify and respond quickly to high-priority issues with configurable ticket views.
Security
Your data is private and secure
Your data is protected at multiple levels by modern security services, including physical security, infrastructure security and application security. Zendesk servers are hosted on Tier III, SSAE-16- or ISO 27001-compliant facilities. The security approach has been assessed as part of the Zendesk SOC 2 Type I certification and the risk analysis process aligns with the ISO 27001 standard. This ensures your data is private and secure.
Mobile
Support from any location
Customer service doesn't stop when you leave your desk. Zendesk offers proprietary apps for your favorite mobile devices so you can receive real-time notifications, view and respond to tickets. This allows you to be there for your customers at any time and from any location.
I have known Contact Center Live for about 7 years now as a multi-platform consultancy partner for contact center related applications. When looking for a partner to help us organizing Zendesk to match our growth and wishes for the next years it was clear CCL would be invited at the table. After alignment they were quick to start making our use of Zendesk more functional and offer diverse options from short to long term commitments which made us (an international e-commerce firm with 80 seats) decide to connect ourselves to CCL for the next 3 years. Since then they have proved to be very pro-active, relyable and all together nice people to work with. Biggest achievement: putting up our HelpCenter through Zendesk just before Black Friday which proved itself by lowering calls and mails in great numbers.
Contact Center Live (CCL) has proven to be a trustworthy partner from the start of the implementation till far after we went live. CCL was prepared to go the extra mile to deliver a system which meets all of our expectations. Their expertise and experience was a valuable contribution to our solution.
Contact us or request a demo
We are happy to help you continuously and visibly improve your customer service. Interested? Then contact us without obligation. Together we will create the ideal customer journey for your customers.
Or call:
NL +31 (0)88 123 2401
BE +32 (0)78 35 33 41
DE +49 3320368499199