Safety region Rotterdam-Rijnmond wants to deal smarter with reachability through cross-media contact channels such as telephony, e-mail and chat, and was looking for a solution that also offers good reporting capabilities. The region was therefore looking for a flexible and future-proof application for their contact center. In two weeks time, Contact Center Live made sure that Safety Region Rotterdam-Rijnmond was ready for the future. Are you curious how this went? Aimee Desaunois, project leader Customer Contact Center at the Safety Region, shares her experience.